SadaPay

Sammar Zahra

Faiza Ahsan

Rayan Nasir

English

Learn more about your Personal SadaPay account 🧑‍🏫

Account 🧾

Where can I find my Account Number/IBAN?

What is SadaPay's SWIFT or BIC code?

How can I change my Email?

How can I change my Mobile Number?

How can I change my Account Name?

Learn more about the key details about your account 

Account Details👇

What are my personal account limits?

A detailed guide on how to get account limits increased via in-app BVS

How do I increase my Sadapay wallet limit via in-app BVS?

This article will help you troubleshoot possible reasons for In-app BVS failure.

I am unable to increase my wallet limit via in-app BVS.

Increase your wallet limit to 400,000 PKR/month.

How do I increase my SadaPay wallet limit Wallet limit via NADRA E-Sahulat Centre?

I am unable to increase my SadaPay wallet limit via in-app BVS due to a disability

Account Limits 💵

When will my account be verified?

When will my account be verified? I’m under the age of 18.

When will my account be verified? I'm an international user.

The article elaborates upon the different reasons due to which a customer's KYC is likely to fail.

I have been asked to resubmit my documents. What could be the reason?

Account Verification 🙌🏽

I want to delete my SadaPay account!

Account Deletion 😶

I want to reactivate my SadaPay account!

Learn how to get your account reactivated 

Account Reactivation 👀

Understanding Authorization Reversal and Negative Balances ⛔️

Transactions 💸

Learn how to add money to SadaPay account or how to receive money from local and international channels directly into your SadaPay wallet.

How can I deposit money into my SadaPay wallet?

How can I receive remittances with Sadapay Account?

How can I send money from my SadaPay wallet?

Learn how to add and withdraw funds from your SadaPay account 

Loading and Withdrawing Money 🤑 

Schedule Of Charges

How much does SadaPay charge for non-PKR International transactions?

How much does SadaPay charge for PKR transactions to International merchants?

Exchange rates on foreign currency transactions

International transaction settlements made "sada"

How much does SadaPay charge for international ATM withdrawals?

How much does SadaPay charge for Point-of-Sale machine transactions outside of Pakistan?

Learn all about our exchange rates and charges 

Exchange rates & Charges💲

How to dispute an Outgoing Bank Transfer?

How to report a Mobile Top Up dispute?

How to report an ATM withdrawal dispute?

How to report a Bill payment dispute?

How to report a Physical Purchase or POS dispute?

How to report an E-commerce dispute?

Learn more about how you can report an issue with your transaction 

Transaction Dispute ⁉️

How to report a fraudulent transaction?

Learn how to report a fraudulent transaction 

Fraudulent Transaction ⚠️

Cards 💳

Key Difference between PayPak and Mastercard offered by SadaPay

What is the difference between SadaPay PayPak & Mastercard?

Key Difference between Physical and Virtual card offered by SadaPay

What is the difference between Physical & Virtual card?

Learn more about our different card types 

Card Types 🤩

Learn how to order your SadaPay debit card via the SadaPay app

How do I order my SadaPay debit card?

Learn how to activate your SadaPay debit card via the SadaPay app

How do I activate my SadaPay debit card?

How can I freeze my card?

How can I reset my debit card pin?

How do I change my name on my SadaPay card?

Learn more about the key details of your cards

Card Information 😎

Where can I use my SadaPay debit cards?

Learn more about Card Declines

How to Prevent Declined Transactions?

Managing Your Card Subscriptions: Simplify with Sadapay!

My card isn’t working at an ATM

My card was captured by an ATM. How can I get it back?

Find out which bank's ATM machines you can use to withdraw cash using your SadaPay card.

At which ATM Machines can I use my SadaPay card?

I’m trying to make a payment online but my card isn’t working

My card isn’t working while trying to make a physical purchase

I am unable to use “Tap to pay” during my transaction

Card Usage 🤌🏻

What is the fee to order card for the first time?

What is the fee to reissue physical card?

Learn about the cost of ordering your card 

Card Fee 💰

How do I reissue my Physical Card?

How do I reissue my Virtual Card?

Learn how to get your SadaPay card reissued 

Card Re-issuance 🔄

Where can I check my tracking ID?

Article explains the time it might take for the tracking ID to go live!

Why is the Tracking ID not live yet?

Update delivery details

My card has been returned through TCS

My card has been returned through TRAX

My delivery status shows ‘unable to contact’ but I didn’t get a call from TCS

My delivery status shows ‘incorrect address’ but my address is accurate

My card delivery has failed because I happen to live in a “non-service area”

My card has been delivered to someone else

I’ve received someone else’s card

I’ve received more than one card

I was charged for my card delivery

Learn more about how your card is delivered 

Card Delivery 🚚

How can I reset my App Pin?

Accessing Your SadaPay App While Traveling Abroad 🌍

Hide your Balance and Transaction History on SadaPay 🙈

Chat Support

APP📱

I am unable to receive Login OTP!

I am unable to receive OTP while making an international transaction!

Learn how to report an OTP issue 🕵️‍♀️

OTP 🔢 

Account Statement

Account Maintenance Certificate

Tax Certificate

Remittance Certificate/PRC

Documents 📄

What is SadaPay? 🏦

Office Location📍

About SadaPay 🧡

Is SadaPay a regulated Institution?

How secure is my money and data?

What if my phone or SIM card is stolen?

What if my card is lost or stolen?

Security 🔐

Phone Support ☎️

Chat Support 💬

How can I join the SadaFam community?

Contact Us 

Find answers and get help from Intercom Support and Community Experts

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