If you’re having trouble with receiving your OTP while making an international transaction, please try the following steps:

🔹 Restart your phone and make sure you have good network signals.

🔹 Clear phone inbox to ensure it is not full (for old phones with limited SMS capacity).

🔹 Check if there are any phone applications/settings that are filtering SMS. Make sure to check spam/blocked messages.

🔹 Delete all old messages with the same sender id and restart the handset.

🔹 If your registered number is ported (meaning you've changed your network in the past while keeping the same number) please SMS “MNP” to 8890. This will get your network updated and you should be able to receive OTPs again.

🔹 Try to open the app and attempt to request OTP from a different device or swap the SIM to another phone to verify if the delivery issue is phone-related.

🔹 If you’re still unable to receive the OTP, despite trying the suggested solutions, please reach out to us via our in-app chat support or write to us at hello@sadapay.pk so we can take this up with our OTP provider 🙏