Oops! Weâre sorry to hear that youâre having trouble with your mobile top up. đ
If the amount has been deducted from your account but the mobile top up wasnât successful, you can reach out to us via the in-app chat. Please share the following information and weâll file a dispute for your transaction:
đš Amount of the transaction
đš Date of the transaction
đš Reference number
The dispute will take about 4 working days to be resolved after settlement of the transaction is received. đđ˝