Oops! We’re sorry to hear that you’re having trouble with your bill payment. 😔
If the amount has been deducted from your account but the bill payment was unsuccessful, please reach out to us via the in-app chat. Please share the following information and we’ll file a dispute for your transaction:
🔹 Amount of the transaction
🔹 Date of the transaction
🔹 Biller name
🔹 Reference number
🔹 Screenshot of the transaction
The dispute will take 4 working days to be resolved after the settlement of the transaction is received. 🙌🏽