Oops! We’re sorry to hear that you’re having trouble with your ATM withdrawal. 😔
Usually if an ATM withdrawal fails, the amount is reversed within 24 hours. If it isn’t reversed in 24 hours, please reach out to us via the in-app chat and we’ll file a dispute for your transaction:
If an ATM does not dispense the complete amount and you see a deduction in your account balance, share the following information:
🔹 Screenshot of the transaction
🔹 Amount of the transaction
🔹 Date of the transaction
If only a partial amount is dispensed from the ATM and the remaining amount is not, please share the following additional details:
🔹 The amount requested
🔹 The amount dispensed by the machine
The dispute will take 5 working days to be resolved after the settlement of the transaction is received. 🙌🏽