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How to report an ATM withdrawal dispute?
Faiza Ahsan avatar
Written by Faiza Ahsan
Updated over 3 months ago

Oops! Weโ€™re sorry to hear that youโ€™re having trouble with your ATM withdrawal. ๐Ÿ˜”

Usually if an ATM withdrawal fails, the amount is reversed within 24 hours. If it isnโ€™t reversed in 24 hours, please reach out to us via the in-app chat and weโ€™ll file a dispute for your transaction:

If an ATM does not dispense the complete amount and you see a deduction in your account balance, share the following information:

๐Ÿ”น Screenshot of the transaction

๐Ÿ”น Amount of the transaction

๐Ÿ”น Date of the transaction

If only a partial amount is dispensed from the ATM and the remaining amount is not, please share the following additional details:

๐Ÿ”น The amount requested

๐Ÿ”น The amount dispensed by the machine

The dispute will take 5 working days to be resolved after the settlement of the transaction is received. ๐Ÿ™Œ๐Ÿฝ

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