Oops! We’re sorry to hear that you’re having trouble with your ATM withdrawal. 😔

Usually if an ATM withdrawal fails, the amount is reversed within 24 hours. If it isn’t reversed in 24 hours, please reach out to us via the in-app chat and we’ll file a dispute for your transaction:

If an ATM does not dispense the complete amount and you see a deduction in your account balance, share the following information:

🔹 Screenshot of the transaction

🔹 Amount of the transaction

🔹 Date of the transaction

If only a partial amount is dispensed from the ATM and the remaining amount is not, please share the following additional details:

🔹 The amount requested

🔹 The amount dispensed by the machine

The dispute will take 5 working days to be resolved after the settlement of the transaction is received. 🙌🏽