Uh oh! If you’re facing trouble while trying to use your card for a physical purchase, here are some common mistakes that may be causing this failure:

🔹 Your card is frozen. Try again after unfreezing the card from the “current balance” tile of the app.

🔹 You’re entering the PIN incorrectly. In case you forgot the card pin, you can always reset this from the app by heading to the “current balance” tile and tapping on the “physical” option.

🔹 You might not have sufficient funds in your wallet.

If the issue remains unresolved, please reach out to us via the in-app chat and share the following information:

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🔹 The amount of the transaction.

🔹 The place where you were trying to use your card.

🔹 Whether you tried to pay by inserting the card or tapping it.

🔹 A screenshot of the error message displayed on the machine.