Insufficient Balance for transaction: It appears there were insufficient funds in your wallet for the transaction. Ensure you add enough funds to proceed successfully moving forwards. If you need assistance with the approximate amount required for transactions, feel free to reach out to us 💸

Card frozen from app: Your card may have been frozen on the app. Make sure to check the card status from the app before performing any transaction. To do so, click on the teal card displaying your balance, then click on the ‘Physical’ or ‘Virtual’ tab. Unfreeze your cards by toggling off ‘Freeze Card. 💳

Transaction attempted on replaced (old) card: If you’ve had any of your physical/virtual cards reissued and the details of an old/replaced card were added on a merchant’s platform, make sure to get the old card removed from the specific merchant. You can do so by contacting the merchant and asking them to cancel the subscription on that card. Find out how to do it here. 🔄

Incorrect CVV/Expiry Date: It was noticed that you were entering incorrect card details for the transaction. Please double-check the provided information such as CVV and expiry date to proceed successfully 🔢