As a SadaPay user, you have the power to increase your wallet limits in a snap with our in-app biometric verification feature 🔥. But let's be real, technology can be a bit tricky sometimes. Don't worry though, we've got your back! 😎
If you happen to encounter any errors along the way, just follow our simple steps and you'll be back on track in no time! 💪
Issue | Solution |
 |
📲 Turn off device location and turn it back on and retry 📱Try logging in from a different device and retry 📍Verify the current location by opening Google Maps/Careem (any location fetching app). Then open the SadaPay app again and retry flow. |
 | Make sure you follow these steps:
🖼 Your background must be clear and well lit when you scan your fingerprints 🧼 Your fingers should be clean 📸 Your camera should be 5 MP or more, and have auto-focus and flash
|
 | Please try with a better internet connection |
 | Please reach out to us via in-app chat for more help and support. |
 | You have to be in Pakistan to complete your biometric verification. If you’re in Pakistan, do the following:
📱Turn off device location and turn it back on and retry 📍Verify the current location by opening Google Maps/Careem (any location fetching app). Then open the Sadapay app again and retry flow.
|
 | If for any reason you can't do this through the app, you could head to your nearest NADRA E-Sahulat Center. Once you're there, follow these steps:
👍 Tell the agent you'd like to get your biometric verification done 🧾 Ask the agent to give you a bar-coded receipt once you're done giving them your fingerprints 📱 Send us a picture of your receipt via in-app chat 😇 Your limit will be increased from PKR 50,000 to PKR 400,000 in 24 hours! |
 | Do the following:
📱Turn off device location and turn it back on and retry 📍Verify the current location by opening Google Maps/Careem (any location fetching app). Then open the Sadapay app again and retry flow. |
 | If for any reason you can't do this through the app, you could head to your nearest NADRA E-Sahulat Center. Once you're there, follow these steps:
👍 Tell the agent you'd like to get your biometric verification done 🧾 Ask the agent to give you a bar-coded receipt once you're done giving them your fingerprints 📱 Send us a picture of your receipt via in-app chat 😇 Your limit will be increased from PKR 50,000 to PKR 400,000 in 24 hours! |
| Please try again once your retry limit reloads after a short while. However, if you’re still unable to do it you could head to your nearest NADRA E-Sahulat Center. Once you're there, follow these steps:
👍 Tell the agent you'd like to get your biometric verification done 🧾 Ask the agent to give you a bar-coded receipt once you're done giving them your fingerprints 📱 Send us a picture of your receipt via in-app chat 😇 Your limit will be increased from PKR 50,000 to PKR 400,000 in 24 hours! |
 | Please reach out to us via in-app chat for more help and support. |
If you need additional help, you can reach out to us on in-app chat. We’re always here to help! 😊