As a SadaPay user, you have the power to increase your wallet limits in a snap with our in-app biometric verification feature. ๐ฅ But let's be real, technology can be a bit tricky sometimes. Don't worry though, we've got your back! ๐
If you happen to encounter any errors along the way, just follow our simple steps and you'll be back on track in no time! ๐ช
Issue | Solution |
|
๐ฒ Turn off device location and turn it back on and retry ๐ฑTry logging in from a different device and retry ๐Verify the current location by opening Google Maps/Careem (any location fetching app). Then open the SadaPay app again and retry flow. |
Make sure you follow these steps:
๐ผ Your background must be clear and well lit when you scan your fingerprints ๐งผ Your fingers should be clean ๐ธ Your camera should be 5 MP or more, and have auto-focus and flash
| |
Please try with a better internet connection | |
Please reach out to us via in-app chat for more help and support. | |
You have to be in Pakistan to complete your biometric verification. If youโre in Pakistan, do the following:
๐ฑTurn off device location and turn it back on and retry ๐Verify the current location by opening Google Maps/Careem (any location fetching app). Then open the Sadapay app again and retry flow.
| |
| If for any reason you can't do this through the app, you could head to your nearest NADRA E-Sahulat Center. Once you're there, follow these steps:
๐ Tell the agent you'd like to get your biometric verification done ๐งพ Ask the agent to give you a bar-coded receipt once you're done giving them your fingerprints ๐ฑ Send us a picture of your receipt via in-app chat ๐ Your limit will be increased from PKR 50,000 to PKR 400,000 in 24 hours! |
Do the following:
๐ฑTurn off device location and turn it back on and retry ๐Verify the current location by opening Google Maps/Careem (any location fetching app). Then open the Sadapay app again and retry flow. | |
| If for any reason you can't do this through the app, you could head to your nearest NADRA E-Sahulat Center. Once you're there, follow these steps:
๐ Tell the agent you'd like to get your biometric verification done ๐งพ Ask the agent to give you a bar-coded receipt once you're done giving them your fingerprints ๐ฑ Send us a picture of your receipt via in-app chat ๐ Your limit will be increased from PKR 50,000 to PKR 400,000 in 24 hours! |
| Please try again once your retry limit reloads after a short while. However, if youโre still unable to do it you could head to your nearest NADRA E-Sahulat Center. Once you're there, follow these steps:
๐ Tell the agent you'd like to get your biometric verification done ๐งพ Ask the agent to give you a bar-coded receipt once you're done giving them your fingerprints ๐ฑ Send us a picture of your receipt via in-app chat ๐ Your limit will be increased from PKR 50,000 to PKR 400,000 in 24 hours! |
| Please reach out to us via in-app chat for more help and support. |
If you need additional help, you can reach out to us on in-app chat. Weโre always here to help! ๐