Oops! Hamein afsos hua hai ke apko E-commerce transaction mein mushkil ka saamna karna para hai. 😔
Jab bhi koi e-commerce transaction karta hai, ham fori tor par aap ke account se rakam deduct kar lete hain. Merchant in funds ko claim ker sakta hai jis se transaction mukammal hojaati hai. Merchant in funds ko claim nahin bhi kar sakte aur transaction ko unsettle chor sakte hain.
🔹 Agar merchant ne funds claim nahin kiye:
Aap ham se in-app chat mein raabta kar sakte hain taake ham apki is transaction ka dispute file kar dein. Agar merchant payment karne ke 4 dinon tak transaction claim nahin karte, to ham apko ye funds apke account mein 5th din reverse kar dein ge.
Agar merchant baad mein transaction claim karta hai, to amount aapke account se automatically deduct ho jayega. Agar aisa hota hai, to bas humay bataiye aur hum aapke liye dispute handle karenge.
🔹 Agar merchant ne funds claim kar liye hain:
Aisay cases mein, hamein merchant se response chahiye hota hai. Agar wo refund ka promise karte hain, to hum iske process hone ka intezar karein gay. Lekin, agar aapko refund promise nahi hota ya process nahi hota, to hum yeh Mastercard ke saath raise krein gay, bashart-e-ke merchant ki apni terms is ki ijazat dein - isay "chargeback" kaha jata hai. Please note krein keh yeh sakhti se merchant ki terms and conditions pe depend kerta hai.
Timeline:
Please ye note karein ke e-commerce transaction dispute, relevant documents ke sath humein transaction ke 60 din ke andar report karna zaroori hai.
Agar zaroori documentation waqt par faraham nahi ki jati, to dispute time-barred honay ke wajha se reject ho sakta hai.
Ek dafa jab hum yeh Mastercard ke saath raise kerte hain, to dispute resolve hone mein 51 din tak lag saktay hain (ya transaction ki specifics ke mutabiq timeline mukhtalif bhi ho sakta hai).
Ham apko mashwara dein ge ke ap hamein in-app chat ke zariye ye information share karein:
🔹 Transaction ki details (transaction ki screenshot)
🔹 Order ki details
🔹Merchant ke saath conversation ki screenshot (agar koi hai)