💸 I received a refund notification, what does it mean?
If you’ve received a refund notification in your app, it means the merchant has initiated the refund, but it hasn’t fully processed yet.
This is completely normal 😊
⏳ How long do refunds take?
Merchant-to-bank refunds can take some time to reflect in your balance
The exact timeline depends on the merchant’s refund SOP
Processing times can vary from one merchant to another
✅ What should I do next?
We recommend checking in with the merchant directly to confirm their refund timeline
If the merchant’s stated timeline has passed and the refund is still not reflected in your balance, you can reach out to us via in-app chat support
🛠️ Still waiting after the timeline?
If the refund hasn’t been credited after the merchant’s timeline:
Contact us through in-app chat
Our team will file a dispute on your behalf and assist you further
We’re here to help 💚